Resources

our process

PROCESS

Information about our shipping services

In an effort to establish fair measures and standardize freight pricing, the National Motor Freight Traffic Association (NMFTA) created a classification system for every type of freight.

There are 18 freight classes, ranging from 50 to 500. Below are four key factors to consider when determining your shipment’s freight class:

FACTORS

Four Factors

01.
Commodity / Density

Some products have pre-defined freight classes. Others are determined by density (weight per cubic foot).

Stowability

Difficulty in transporting items due to irregular size or shape may result in a higher freight class

02.
Handling

Items that are fragile, heavy, hazardous, or require special handling will likely fall into a higher freight class.

03.
Liability

Products that are easily damaged or could cause damage to other freight will have a higher freight class and may not be covered by the freight carrier’s liability.

04.

ADDITIONAL CHARGES

Charges

Common Accesorial Charges

01.
Liftgate

ensures safe and efficient loading and unloading of heavy or palletized freight at locations without a loading dock, making deliveries seamless and accessible.

02.
Redelivery

provides a convenient and efficient solution for rescheduling shipments when the initial delivery attempt is unsuccessful, ensuring your freight reaches its destination without added stress.

03.
Delivery Appointment

coordinates precise drop-off times with recipients to ensure smooth, scheduled deliveries that meet facility requirements and avoid delays.

04.
Reclass

helps correct freight classifications to ensure accurate billing, prevent disputes, and optimize shipping costs in compliance with industry standards.

05.
Reweigh

verifies the accurate weight of your freight to ensure correct billing, avoid unexpected charges, and maintain compliance with carrier requirements.

06.
Layover

manages temporary delays in transit by securely holding freight when drivers are required to pause between scheduled pickups or deliveries, ensuring continued shipment integrity and scheduling accuracy.

07.
Limited Access

designed for locations that are harder to reach—such as schools, construction sites, military bases, or rural areas—ensuring your freight is delivered safely and efficiently under special handling conditions.

08.
Lumper

professional loading and unloading assistance at warehouses and distribution centers, helping to streamline operations, reduce driver wait times, and maintain freight integrity.

09.
Sort and Segment

organizes freight by destination, product type, or customer requirements, enabling accurate distribution, improved efficiency, and smoother last-mile delivery execution

10.
Residential

ensures shipments are safely and efficiently delivered to homes, with the specialized equipment and coordination needed for non-commercial addresses.

11.
Inside Delivery

includes transporting shipments beyond the curb or threshold and placing them inside the recipient’s home or business, ensuring added convenience and careful handling.

12.
Over Length

accommodates shipments that exceed standard dimensions, ensuring safe handling, proper equipment, and compliance with carrier regulations for smooth, secure transport.

13.
Hazardous Materials

ensures the safe, compliant transport of dangerous goods, following all federal regulations and using certified carriers trained in proper handling and documentation.

14.
After-Hour Deliveries

provides flexible shipping options outside of standard business times, ensuring timely and secure deliveries that meet your unique scheduling needs.

15.
Truck Ordered Not Used (TONU)

covers situations where a truck is scheduled but not utilized, helping to manage costs and logistics planning when shipment needs change unexpectedly.

16.
Storage

secure, short-term and long-term warehousing solutions to safely hold your freight, with flexible space options and inventory management to support your supply chain needs.

17.
Detention

accounts for delays when a driver is held beyond the allotted loading or unloading time, ensuring fair compensation and helping maintain efficient scheduling across your supply chain.

18.
Guarantee

ensures your shipment is delivered within a specified time frame, providing added reliability, priority handling, and peace of mind for time-critical deliveries.

19.
Protection from Freezing

safeguards temperature-sensitive freight during cold weather conditions by using climate-controlled equipment and specialized handling to prevent product damage.

20.
Trade Show

precise, time-sensitive transportation and on-site coordination to ensure your exhibits and materials arrive safely, on time, and ready for seamless setup.

21.
Dock Pick Up

allows for convenient retrieval of freight directly from the carrier’s terminal, offering flexibility for customers who prefer to manage final delivery on their own schedule.

22.
Container Freight Station

provides secure consolidation and deconsolidation of import and export cargo, streamlining customs clearance and facilitating efficient distribution of containerized freight.

FREIGHT

Freight Class Chart

Freight Class Example Commodities Density (lbs per cubic foot)
50 Bolts, Steel Rods 50+
55 Hardwood Flooring, Bricks 35 to 50
60 Ceramic Tiles, Foodstuffs 30 to 35
65 Books, Bottled Beverages 22.5 to 30
70 Food Items, Paper in Boxes 15 to 22.5
77.5 Tires, Bathroom Fixtures 13.5 to 15
85 Engines, Transmissions 12 to 13.5
92.5 Computers, Monitors 10.5 to 12
100 Car and Boat Covers, Wine Cases 9 to 10.5
110 Cabinets, Framed Artwork 8 to 9
125 Small Household Appliances 7 to 8
150 Refrigerators, Freezers 6 to 7
175 Lighting, Signs 5 to 6
200 Packaged Mattresses 4 to 5
250 TVs, Toys, Pet Products 3 to 4
300 Wood Cabinets, Glass 2 to 3
400 Light Fixtures 1 to 2
500 Ping Pong Balls Less than 1

CLAIMS

Do You Have a Claim?

CLAIM INFORMATION

What May Be Considered Loss and/or Damage?

In order for a loss and/ or damage claim to be considered for recovery under the applicable Policy of Insurance, the following must be present:

  1. The nature of the damage/ loss must be physical:
    • Theft, non-delivery, rough handling and exposure to moisture are examples of physical damage/ loss.
    • Loss of Market of Delay during transport are not physical losses.
  1. Damage/ loss must be external:
    • Damage/ loss caused by an inherent vice of the cargo would not come under the scope of a typical cargo policy. Internally caused loss usually involves food stuffs which over-ripen or go bad due to their nature rather than an external cause.
  1. Non-Delivery/ Shortage of Goods:
    • Promptly notify all concerned parties that the goods have not been received and request that the goods be traced.
      • If approved, our policy states that the material must be lost/missing for 180 days before the insurance will issue a refund.
  1. Concealed Damage:
    • When loss or damage is not discovered until the shipment has been completely unpacked or opened, a written claim must be filed against the carrier for loss or damage within strict time limits. This notification must be within 5 days from the date of delivery of the shipment. By failing to do so, the carrier is effectively relieved of liability for the damage or loss.

**For concealed carrier claims, carriers are not required to pay for concealed damage. If denied, we will request for them to at least pay out 1/3rd of the claimed amount.

**For concealed Cargo Cover claims, it is highly suggested that explicit details are provided as to why it was concealed, why the POD was signed clear, etc.

  1. Assess whether a true total damage / loss of product, or is the product repairable?

What To Do Notified of Loss or Damage

  1. Prompt Notification of the Loss or Damage

Upon discovery of the loss or damage, you must immediately notify Gold Coast Logistics.

  1. Submit Required Claim Documents and Information

Please include ALL of the following documents, including, but not limited to:

    • Detailed claim statement
    • Pre-loading Photos (if none are available, please note “no pre-loading photos available”)
    • Photographs of any damaged items (including packaging materials and packaging techniques used). We must have pictures of the whole item, plus close-up pictures of any damaged regions on the item.
    • Commercial Invoice
    • Packing List
    • Evidence of Insurance
    • Repair Statement
      • If not available for repair, a statement of non-repairability on company letterhead or by a 3rd party (3rd party must also be on their letterhead)
    • Salvage/Scrapping value
    • Replacement part / material information. Replacement invoice and replacement PRO/BOL
    • Other
      ____________________________________________________________
      1.  
    1.  
  1.  

*The claim request will be rejected if any required documentation or information is excluded.

INSURANCE

ARE YOU INSURED?

CARGO INSURANCE

  • $30.00 for full coverage up to $15,000
  • Approximately $2.00 for every $1,000 exceeding $12,000
  • $500 Deductible
  • Insurance covers full invoice value, plus the shipping charges
  • Freight Insurance is a third party coverage beyond the standard carrier liability.

RESOURCES

RESOURCES

Welcome Packet

Welcome Packet

Welcome Packet

Welcome Packet

Welcome Packet

Welcome Packet

FAQ

Have a question

Frequently Asked Questions

We provide a full range of logistics solutions including Less Than Truckload (LTL), Full Truckload (FTL), refrigerated freight, drayage, cross-docking, warehousing, and specialized services such as trade show logistics and hazardous materials handling.

You can request a free, no-obligation quote through our online form or by contacting our team directly. Simply provide the shipment details—origin, destination, dimensions, and weight—and we’ll deliver a tailored rate promptly.

Yes, we offer real-time tracking via both desktop and mobile platforms, allowing you to monitor your freight’s status, location, and estimated delivery time with ease and transparency.

We offer nationwide and international logistics services, with a strong network of carriers, ports, and warehouses to support reliable freight movement across the U.S. and around the globe.

Absolutely. We specialize in time-critical shipments and offer after-hours, weekend, and holiday delivery options to meet your unique scheduling needs.

We offer redelivery, layover, and detention management services to handle unexpected delays. Our team will work with you to reschedule quickly and minimize disruption to your supply chain.

Interested? Let's get in touch!

Get in touch for tailored logistics solutions that optimize your supply chain and enhance your transportation efficiency. We’re here to help!